Frequently Asked Questions
Everything you need to know about shopping with AllMatters.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I make changes to an order I've already placed?
If you need to modify or cancel your order, please contact our support team within 2 hours of placement. Once an order has entered the processing phase, changes cannot be guaranteed.
Are your products covered by a warranty?
Most of our products come with a standard 12-month manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.